At FIATI, we are committed to our valued customer’s satisfaction. We hope that you are pleased with every purchase. If you are not satisfied, for any reason, please see below.

 

Return Policy

 

There are no refunds or exchanges on final sale or custom orders.

 

All qualified merchandise must be returned within 30 days of receiving your order. Merchandise is qualified for a return if it is in a new and unused state, in perfect condition, with all protective materials in place and the Fiati tag attached to them (if applicable). This also includes all packaging and accessories.

 

We reserve the right to not accept any return if the merchandise shows signs of wear or has been used or altered from its original condition in any way.

 

For example, we may deny a return under the following circumstances:

 

  • the merchandise has been used, worn, damaged or washed;
  • the Fiati tag is not attached to the merchandise. Please note that the FIATI tag constitutes an integral part of the merchandise; and/or
  • you have not returned any packaging which is considered an integral part of the merchandise.

 

You will be informed if we choose to deny your return for any reason. 

 

If you believe the merchandise, you have received is damaged or defective, you must make a claim within 7 days of receiving your order.

 

All refunds are subjected to a 10% restocking fee. Refunds will be credited to the original form of payment, less the restocking fee. You should allow up to 14 days to process your return.

 

There’s no restocking fee charged to exchange your purchase for an alternative size or color (subject to availability when you request a return). If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

 

You are responsible for return shipping fees and may ship back the merchandise using the carrier of your choice. We suggest using a carrier that provides you with a tracking number. Please note, merchandise should not be returned without prior notice. Merchandise returned to us without prior notification will be returned to the sender.

 

Please email sales@fiati.net to start your return or exchange. Be sure to include the following details:

 

Name:

Email:

Order #: 

Product Name:

Reason for Return/Exchange:

Founder's Story

FIATI is a luxury clothing and accessories brand that capitalizes on an aspirational style and key insignia, which evokes African gentry while also referencing the aesthetics of the North American upper class.

Every part of the FIATI brand is thoughtfully personal - driven by culture, passion and the beauty in history. The detailed elements reiterate the meticulous care that goes into each piece designed by FIATI, creating a unified brand experience at every touch point.
Our suit collections incorporate big collars, French cuffs, unique fabrics, functional buttons, multi-coloured top stitching, and traditional patterns.

We thrive on seeing someone wearing a FIATI wear that fits them perfectly. It is all about quality and class.

mission and core values

At Fiati, we are dedicated to redefining the fashion landscape by blending timeless elegance with contemporary trends. Our mission is to inspire confidence and empower individuals to express their unique style. Through our commitment to quality, sustainability, and inclusivity, we strive to create fashion that not only looks good but also feels good for both our customers and the planet.

Core Values:
  • Innovation
  • Quality Craftsmanship
  • Sustainability
  • Inclusivity
  • Empowerment
  • Community Engagement
  • Customer Centricity

Influences and Inspirations